Who are we?

Kitchen Lance is a family-owned company that is solely focused to serve our customers to build their dream home with professional appliances. We partner with the most trusted manufacturers, offer exceptional and friendly customer service, and provide our Sales Experts to help you choose the right appliances for your home!

How long will it take for my item to ship?

  • ZLINE typically averages 4-6 business days
  • Thor Kitchen averages 7-10 business days
  • Forno averages a 7-10 business days
  • ILVE:
  • Most ILVE ranges are custom orders (since they are handcrafted in Italy) and will take 2-3 weeks to arrive
  • If in stock, it will take 7-10 business days

Other brands will take between 7-15 business days

What is curbside delivery?

Most items will be delivered curbside. The item(s) will be delivered to your curb (Note: the item(s) will not deliver into your home, kitchen or garage.)

What happens if my item is damaged?

If the box has clear damage upon delivery, take clear photos of the damaged box, refuse the package, note the damages with the delivery driver on the Bill of Lading or Freight Bill. Email: support@kitchenlance.com to notify the Customer Service team.

Are you an authorized dealer?

Yes! We are an authorized dealer for all the brands we sell.

What happens if an item is on backorder?

You can be added to our back order list and it will automatically ship once the item is back in stock
If you decide not to wait, you can cancel your order as long as it hasn't shipped out

Do you have anymore questions? 

Contact us via chat, email or phone!

Email: support@kitchenlance.com

Phone: +1 (863) 354-4689

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